from IndiGo Customer Relations hide details Apr 2
to Rajbir Bhattacharjee
date Apr 2, 2008 1:50 PM
subject RE: DOM-RF PNR G8V7EC
mailed-by goindigo.in
Dear Mr.Bhattacharjee,

Thanks for your mail.We regret the inconvenience caused.

We follow this policy in interest of credit card holders.We believe in making customers satisfied.

As per agreed terms n conditions of carriage mentioned on our website,credit card copy(only front side) is required :

Important Information: Besides valid photo identification, please note the following additional requirements for bookings made using credit cards:

A) Indian Credit Cards: Customers are required to present the credit card or a photocopy of the credit card used to pay for the booking, at the time of check-in. Any failure to do so, for any reason whatsoever, shall result in IndiGo denying boarding privileges to the customer/passengers(s).

B) International (Non-Indian) Credit Cards: Credit Card holders are required to be a part of the travelling party and present the physical card at the time of check-in. Any failure to do so, for any reason whatsoever, shall result in IndiGo denying boarding privileges to the customer/passengers(s).

Also would like to clarify,a refund is done only in case wherever we cancel the flight due to operational reasons or flight is delayed more than 3 hrs as mentioned in our website.

If a normal cancellation is done by the passenger,minus the cancellation charge of Rs.750 per person per sector,rest of the money lies in a credit shell Under same PNR NO.which is valid for 12 months from the date of booking and can be utilised for future bookings.

Trust this clarifies.


In case of any further assistance, please feel free to contact our 24 X 7 call centre - 9910 383838 / 1800 180 3838 (toll free).


Sincere Regards,

Mohit Arora
Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:- � 124 406 8536
Web:- www.goindigo.in